A small IT team that answers for the whole job.
Why Nexusity exists, the rules we run the business by, and the registered details behind the name.
Three vendors, and nobody in charge.
Most growing companies in Malaysia end up with IT support stitched together from a part-time freelancer, a hardware reseller, and the colleague who is "good with computers". Each covers part of the problem. Nobody owns the whole of it. When something breaks, the first conversation is about whose job it was.
Nexusity is the one team that owns it. Helpdesk, monitoring, security and hardware sit under a single contract, a single support number and a single monthly invoice. Bundling isn't the point. The point is that you always know who is responsible, and so do we.
Every engagement starts with the same question: what would actually stop your business if it failed tomorrow? The answer shapes the plan. We don't fit you into a standard package.
Four rules, written into every contract.
Each one has a clause you can hold us to.
Response times are numbers, not promises.
Every plan lists its reply and fix targets by priority. If we miss them in a month, that month's report says so.
Every ringgit is itemised.
Per-user and per-device prices on one page, no bundled lines you can't question, and hardware quoted at cost plus a stated margin.
Engineers you can meet.
Our support team is based in Malaysia and comes on-site. They know the local ISPs, distributors and compliance rules.
We recommend the cheapest fix that works.
Sometimes that is a new platform. Often it is a setting, a cable, or doing nothing until next year's budget.
The legal details, in writing.
The same information we give any client, supplier or partner who asks.
- REGISTERED NAME
- Nexusity Sdn Bhd
- SSM NUMBER
- [add registration no.]
- SST NUMBER
- [add SST no.]
- REGISTERED ADDRESS
- [add address], Kuala Lumpur, Malaysia
- NATURE OF BUSINESS
- IT support and maintenance, managed IT services, system monitoring, IT infrastructure management, IT consultancy and advisory, software solutions and technical support.
Talk to us before committing to anything.
A 15-minute call is usually enough to tell whether we're a fit.